Whatever happens to your order, you can contact us via support@bountech.com.au. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

All orders are shipped through either Australia Post or Direct Freight Express.

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside ofBountech, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

Please contact us by e-mail (support@bountech.com.au). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information. 

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

Please contact us by e-mail (support@bountech.com.au) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Bountech with proof of the damage in detail as this will assist us in processing your order refund.

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Bountech to process your refund.

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.