HONEY JOY Trampoline for Kids Adults

Name: HONEY JOY Trampoline for Kids Adults
Brand: Bountech
SKU: s7539138723942
Price: 377.94 AUD
Availability: OutOfStock

$377.94

Out of stock

Save Extra 6% on this item

Use Code: welcome

Pickup available at Shop location

Usually ready in 2-4 days

Size: 12FT

12FTThis item is out of stock

14FTThis item is out of stock

Australia Warehouse Delivery

30-day Return

90-day Warranty

Lead time 7 days

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Overview
Shopping Faq
Return & Refund Policy

Heavy-Duty Galvanized Steel Structure: The main frame of this outdoor trampoline is made of super strong galvanized steel pipes, which are not only anti-deformation and sturdy, but also not easy to rust. Moreover, the U-shaped foot tubes on the bottom provide extra-strong support, enabling the trampoline to withstand heavy weight. And the maximum load capacity is 175kg.
Bounce with More Joy: This outdoor trampoline also features tough and elastic jumping mat which is made of rip-resistant and anti-abrasion PP materials. And thus, the jumping area can immediately give your little one excellent rebounding force. Furthermore, the reinforced springs are designed for better bounce experience, too.
High-Level Safety & Security: Tightly linked by heavy-duty steel springs, the jumping mat is more durable and stronger. And the high-grade enclosed net effectively prevents kid's feet from being caught by the springs and avoids jumping out of the safe area. What's more, the transparent design provides a better view for parents to watch kid's every move.
Kids-Friendly Design: Equipped a functional ladder, this trampoline is quite convenient for kids to climb up or down. And the upright foam-padded poles, dual zipper and buckle-up closure system ensure higher safety. Additionally, the trampoline is also certificated by EN71 and all materials are reliable and friendly to kids.
Perfect Gift Choice: With spacious jumping area, this kids trampoline is suitable for multiple occasions, such as playroom, garden and backyard. And it's beneficial to kids in various aspects, such as balance ability, hand-eye coordination, cardio-vascular fitness and communication with parents. This trampoline will be a fabulous gift for kids over 6 years old.

1.How do I contact Bountech regarding my order?
Whatever happens to your order, you can contact us via [email protected]. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2.When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3.What shipping methods do you offer?
All orders are shipped through either Australia Post or Direct Freight Express.

4.What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside of Bountech, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5.How do I cancel my order?
Please contact us by e-mail ([email protected]). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6.What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7.What if I have received a damaged order?
Please contact us by e-mail ([email protected]) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Bountech with proof of the damage in detail as this will assist us in processing your order refund.

8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9.What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Bountech to process your refund.

11.Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

Note: We can only process orders purchased from bountech.com

Order Cancellation before Shipment
If you need to cancel your order, please do so within 24 hours to receive a refund.

Contact us at [email protected] to cancel your order immediately. Please provide us with your order details, including the order number and the receiver's name or email address. Your refund will be processed, and a credit will be applied to the original payment method within 3-7 business days.

If any shipment is not fulfilled or shipped out after label creation, orders that exceed 10 business days can choose between order cancellations or refunds.

Order Cancellation after Shipment
If you need to cancel your order after 24 hours of placing it but before the item is delivered, you will receive a refund minus a recall fee of $25 AUD. After we have received the returned item, a refund minus the recall fee will be credited back to your original payment account within 3-7 business days.

Returned Item

We recognize that sometimes an item may not meet your needs. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Otherwise, the item may not be eligible for return.

To initiate a return for an exchange or refund, please contact [email protected]

If you want to return it by yourself, please email us at [email protected] along with the return tracking number(s).

Please send all returns to:

Bountech Return Center
30 Distribution Drive
TRUGANINA, VIC 3029
AU

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to BOUNTECH. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

Defective Item
If you believe you have received a defective or faulty product, please contact us within 3 business days and provide the outer package's and product's defective pictures to confirm, at [email protected] before returning the item. We are committed to resolving the issue as quickly as possible and will assist with troubleshooting, repairing, or replacing the item. Please do not attempt to fix or modify the item yourself, as this may void any applicable warranty or return policy.

Received the Wrong Item
While we follow careful order-picking procedures to ensure accuracy, there may be instances where you receive the wrong item. If this happens, you can choose to keep the incorrect item with a partial refund or request the correct item. If you decide to request the correct item, we may offer you a free return shipping label. Please get in touch with us at [email protected] and provide your order details, and we will assist you with the next steps. Upon receiving the returned item, we will send you the correct item or issue a refund, as requested.

Item Damaged During Transit
If you receive an item damaged during shipping, please reject the delivery immediately and contact us at [email protected]. We will work with the shipping company to expedite a replacement order. Alternatively, you can request a refund after we've submitted a damage claim with the shipping company and received confirmation. Please provide us with images and videos of the damaged product and package box, as we may need them for the claim process.

Missing or Lost Item
If you suspect your package is missing or lost, please get in touch with our customer service team at [email protected] with your order number and tracking number. We will initiate a lost package claim to help recover your missing or lost package. Please note that the process may take up to 7 days to receive a formal confirmation from the shipping company.

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